Salesforce Agentforce
The AI agent platform for 24/7 autonomous support
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Quick Answer
Agentforce is Salesforce's AI agent platform for building autonomous agents that handle service, sales development, employee support and appointment scheduling around the clock. Agents are grounded in Salesforce CRM data and external data through Data 360, and are built in the low-code Agent Builder or extended with Apex, Flows and MuleSoft APIs. Any Salesforce customer can start with Agentforce for free through Salesforce Foundations, and pricing options include Flex Credits, Resolutions or per-user licensing.
Salesforce Agentforce is an agentic AI CRM platform that enables humans and AI agents to collaborate on sales, service, and marketing workflows. It offers pre-built agents and solutions for various industries, helping businesses automate complex tasks, predict outcomes, and personalize customer interactions.
Agentforce starts with the Atlas Reasoning Engine, which breaks a prompt into smaller tasks, evaluates each step and proposes a plan. Agents connect to any system through MuleSoft API connectors and to tools through verified MCP server support from AgentExchange partners.
Decision Intelligence
Best For
Type
Starting Price
$0/mo
Free Trial
No
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 5.6 avgHow good it is, across universal quality axes
Task Scores
· 7.8 avgWhat it can do, per category it works in · showing 10 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Requires an existing Salesforce org, with Salesforce Foundations as the free entry point
Workforce management built for the AI era
The context layer for AI — enterprise data catalog & governance
The #1 provider of agentic automation — RPA & AI agents
AI-Powered Omnichannel Customer Service Platform
AI-Search & Conversational Discovery built for enterprise ROI.
Intuitive & Affordable Customer Service Software
Multiply every marketer with agents that act.
Turn conversations, documents & images into insights — AI next to your data
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Complexity
Company Size
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Skill Level
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Base Models
Pricing verified from the vendor pricing page.
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Frequently Asked Questions
What can Salesforce Agentforce do?
Salesforce Agentforce can: Automate sales, service, and marketing workflows, Pre-built agents and industry-specific solutions, Unified data foundation with Data 360, Verified MCP server support from AgentExchange partners. Best for: Enterprise organizations seeking to automate complex CRM workflows across sales, service, and marketing.
How much does Salesforce Agentforce cost?
Salesforce Agentforce uses enterprise pricing. Contact their sales team for a custom quote.
Is Salesforce Agentforce free?
Salesforce Agentforce offers a free plan with limited features. Paid upgrades are available for advanced usage.
What makes Salesforce Agentforce unique?
Agentforce starts with the Atlas Reasoning Engine, which breaks a prompt into smaller tasks, evaluates each step and proposes a plan. Agents connect to any system through MuleSoft API connectors and to tools through verified MCP server support from AgentExchange partners.
Does Salesforce Agentforce have an API?
Yes, Salesforce Agentforce offers a public API for developers to integrate its capabilities into custom applications and workflows.
What platforms does Salesforce Agentforce support?
Salesforce Agentforce is available on web, mobile, API, and Slack.
What languages does Salesforce Agentforce support?
Salesforce Agentforce supports 11 languages including English, Portuguese, Spanish, German, French, and more.
Does Salesforce Agentforce work offline?
No, Salesforce Agentforce requires an active internet connection to function.
Who is Salesforce Agentforce for?
Salesforce Agentforce is designed for Enterprise organizations seeking to automate complex CRM workflows across sales, service, and marketing; Businesses personalizing customer interactions at scale with AI agents; Businesses needing industry-specific agents through the Agentforce Industries add-ons for Industries Clouds.
Trust Score
Excellent
Based on 12 data signals
Confidence: High
Reflects publicly available data, not an independent audit
No published data
Not yet checked
AI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.