Convin.ai vs Thoughtly

Comprehensive side-by-side comparison — features, pricing, performance, and more.

Data last refreshed October 2026
Convin.ai logo

Convin.ai

Feed Forward Technologies Pvt Ltd.

AI Agent Platform for Customer Conversations

Freemium
70% verification coverage
VS
Thoughtly logo

Thoughtly

Thoughtly, Inc.

Everyone deserves a follow up.

Freemium
80% verification coverage

Trust & Reliability

Convin.ai

Uptime:98.32% (30-day)Status page
Customers (per vendor):Kotak Life, Livpure, Vyapar +5
GDPR
SOC 2
HIPAA

Thoughtly

Uptime:100.0%Status page
Users:1K-10K
Customers (per vendor):Centracom, Nomad, 2U +7
GDPR
SOC 2
HIPAA

Overall Winner: Thoughtly

7.3/10 vs Convin.ai at 4.6/10

Leads in:
Performance
Integration
Support

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

AI Comparison Summary

Convin.ai

4.6

avg score

Thoughtly

7.3

avg score

Thoughtly leads overall — particularly in Customization and Support and 2 more.

Based on 7 dimensions

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Overall Winner

Thoughtly

7.3 / 10

Convin.ai

Best For
B2C contact centers automating customer calls with AI voice agents
Call center teams that want to audit and score 100% of conversations automatically
Sales, support and collections teams that need real-time agent assistance
Contact centers that want faster agent onboarding and coaching

Thoughtly

Best For
Revenue teams getting inbound conversion off the ground
Teams running production inbound across multiple channels
Regulated verticals and high-volume operations
Education enrollment teams qualifying program fit

* Verdict is based on our algorithmic scoring of publicly available data. Learn about our methodology

Convin.ai is best for

🎵Audio & Voice7.3💬Chat & Conversation7.2🔍Research7.0

Thoughtly is best for

🤖Automation & Agents8.2✍️Writing & Content8.0🎵Audio & Voice7.0

Filter by your use case:

Limitations

Convin.aiConvin.ai

Cons

  • Evaluation services are provided "AS IS" and "AS AVAILABLE" without warranties or service-level commitments (Terms & Conditions)
  • AI outputs may occasionally be incomplete, inaccurate, misleading, or inappropriate (Terms & Conditions)
  • Customer is responsible for determining appropriate human review and oversight for AI outputs (Terms & Conditions)
  • Customer must not rely solely on AI outputs for decisions with legal or similarly significant effects (Terms & Conditions)
  • AI outputs do not constitute professional advice (Terms & Conditions)
  • Customer is responsible for obtaining all necessary consents for recording and automated communications (Terms & Conditions)
  • Convin does not guarantee uninterrupted or error-free service (Terms & Conditions)
ThoughtlyThoughtly

Cons

  • Flex plan has a limit of 10 concurrent calls
  • Scale plan has a limit of 100+ concurrent calls
  • Custom LLM and dedicated infrastructure are only available on the Enterprise plan
  • HIPAA, BAA, PCI scope review, SSO, and SCIM are only available on the Enterprise plan
  • Uptime SLA is 99.9% for Scale, but custom for Enterprise
  • Self-serve onboarding for Flex plan, white-glove for Scale, custom for Enterprise
Weighted Score — Adjust What Matters to You

Pick a profile or drag sliders — scores and radar update instantly on the right.

Quick profiles:

Ease of Use5
Customization5
Support5
Integration5
Compliance & Data Protection5
Performance5
Planning Quality5

Dimension Comparison

Ease of UseCustomizationSupportIntegrationCompliancePerformancePlanning

Convin.ai

4.6

/ 10

Thoughtly

7.3

/ 10

Clear winner

Dimension Breakdown

Ease of Use

AI

How intuitive is onboarding, UI navigation, and day-to-day usage for the target audience?

Convin.ai
6.0
Thoughtly
6.0

Customization

Calculated

How much can users tailor workflows, settings, prompts, or outputs to their needs?

Convin.ai
2.0
Thoughtly
7.0▲ +5.0

Support

AI

How strong is the documentation, customer support, community, and learning resources?

Convin.ai
5.0
Thoughtly
8.0▲ +3.0

Integration

Calculated

How well does it connect with other tools, APIs, and workflows?

Convin.ai
1.0
Thoughtly
9.0▲ +8.0

Compliance & Data Protection

Calculated

Compliance certifications and data-protection posture, counted from ten verified signals: SOC 2 Type II, GDPR compliance, HIPAA, WCAG AA/AAA, PII redaction, licensed-only training, a published sub-processor list, a downloadable DPA, not training on user data, and a documented deletion path

Convin.ai
5.0
Thoughtly
5.0

Performance

Calculated

Latency + throughput speed

Convin.ai
8.0
Thoughtly
10.0▲ +2.0

Planning Quality

Calculated

Multi-step planning depth + replanning capability

Convin.ai
5.0
Thoughtly
6.0▲ +1.0

Calculated = derived from structured signals (integration count, API/open-source config, compliance certs, response-time). AI = LLM-assessed from public website content. Methodology

Task Performance

Convin.ai

Task

Thoughtly

6.0
Latency Ttft
8.0
8.0
Speech Recognition Accuracy
6.0
7.0
Voice Naturalness
8.0
7.0
Interruption Handling
7.0
6.0
Turn Taking
7.0
7.0
Context Retention
8.0
8.0
Multilingual Support
8.0
7.0
Emotion Detection
6.0
8.0
Call Routing Transfer
9.0
8.0
Crm Integration
9.0
5.0
Ticket Management
4.0
7.0
Auto Resolution
6.0

* Task scores (1–10) are algorithmically generated from publicly available data.

Data is sourced from public information and vendor websites. It may not always be up-to-date — verify pricing and features directly with the vendor before purchasing.Report inaccuracy

Frequently Asked Questions

What are the main differences between Convin.ai and Thoughtly?
Convin.ai — "AI Agent Platform for Customer Conversations". Thoughtly — "Everyone deserves a follow up". The Features section on this page compares them side by side.
Who is Convin.ai best for compared with Thoughtly?
Convin.ai is best for B2C contact centers automating customer calls with AI voice agents; and for Call center teams that want to audit and score 100% of conversations automatically. Thoughtly is best for Revenue teams getting inbound conversion off the ground; and for Teams running production inbound across multiple channels.
How does the pricing of Convin.ai compare with Thoughtly?
Convin.ai is freemium. Thoughtly is freemium. Always verify current pricing with the vendor.
Does Convin.ai or Thoughtly have a free plan?
Convin.ai has a free plan. Thoughtly has a free plan. Always verify current pricing with the vendor.

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