Gorgias AI

Gorgias AI

Verified
AI-Enhanced

The Conversational AI platform for Ecommerce

SOC 2 Type II
GDPR
HIPAA
WCAG AA
Public status page
+6
Last updated: Oct 27, 2026
Paid
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Quick Answer

Gorgias AI is a conversational AI platform and helpdesk for ecommerce brands, designed to automate customer support and drive sales. It features a unified inbox across channels with native Shopify integration, pulling up order and customer data instantly. It serves Shopify brands up to the largest ones. The helpdesk scales from 50 to 5,000 tickets a month and is never priced per agent, while the AI Agent is paid only when it resolves a conversation.

About Gorgias AI

Gorgias AI is a helpdesk and AI agent platform for ecommerce brands that drives sales and automates customer support. It unifies AI and the inbox, allowing agents and automation to share context for faster, more accurate responses. Gorgias is built into Shopify's DNA with native integrations for orders, customers, and store data.

What Makes It UniqueAI

Gorgias unifies AI and the helpdesk inbox in a single platform, allowing agents and automation to share context for faster, more accurate responses, unlike brands that bolt third-party AI onto a generic helpdesk. It is pre-trained on 1B+ conversations and understands ecommerce, Shopify data, and customer intent from day one.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

Ecommerce brands seeking to automate routine customer support and drive sales
Shopify brands needing deep integration with customer and order data
Customer service teams looking to unify communication channels and AI automation
Brands aiming to improve customer experience with AI-driven recommendations and proactive engagement
Pricing Overview

Type

Paid

Starting Price

$10/mo

Billing Cycle

Monthly

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 7.2 avg

How good it is, across universal quality axes

Ease of Use6/10
Customization7/10
Support6/10
Integration8/10
Compliance & Data Protection8/10
Performance8/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 7.5 avg

What it can do, per category it works in · showing 10 of 10 tasks scoring 5+

Ticket Management9/10
Multi Channel Support9/10
Auto Resolution8/10
Live Chat8/10
Response Templates8/10
Knowledge Base7/10
Escalation Rules7/10
Customer Satisfaction7/10
Sentiment Analysis6/10
Sla Tracking6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Writing
Automation
Data Analysis
Extraction
Categories
Customer Support
AI Chatbot
Automation Agents
Ecommerce
Sales CRM
Limitations
  • -Helpdesk pricing scales with monthly ticket volume
Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Target Team Size

Small Team
Large Team

Target Skill Level

Intermediate
Expert
Technical Specifications
SDK Available
MCP Compatible
Team Features
Webhook Support
Has DemoOpen demo
Function Calling (unknown)
Sandbox Mode
Audit Logs
No Signup
Works Offline
Requires Host App
Framework
MCP Server
Inference API
MCP transport:
Streamable HTTP
Authentication
Single Sign-On
OIDC
Google Workspace
Microsoft Entra ID
Okta
JumpCloud
OAuth
Google
Microsoft
Developer Access
API
Public
REST
→ Docs
Webhooks→ Docs
Deployment:
Cloud
Response time (est.):
Fast
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: Stated by vendor
Type II
HIPAA: Stated by vendor
Privacy & data handling
Trains on user data: Yes
Data retention: Until Deleted
Data deletion: Instant
Human review:
Recommended

Compliance audit trail

1 event
  1. GDPR

    Privacy Notice revised

    7mo ago · 2026-03-30 · source

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Integrations & Connections
35 connections
G
A
B
K
S
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Trust Score

100/100

Excellent

Based on 15 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
SOC 2 reportYes
SOC 2 Type IIYes
HIPAAYes
WCAGYes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS, EU
Reliability10/10
Uptime (measured)100%
Market Proof10/10
Notable CustomersTommy John, Orthofeet, Tushy
Company17/17
Company ListedYes
Team Size201-500
User Base10K-100K
FundingSeries C
Health—

Not yet checked

AI-Assisted Data

Some details are AI-generated estimates — verify with the vendor.

AI-generated estimate: What Makes Unique

How we source data

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
WCAG Accessibility
Level AA
Subprocessor List (GDPR Art. 28)
https://www.gorgias.com/legal/list-of-data-subprocessors

Switching & Migration

Migration Difficulty
Moderate Effort
Data portable as:
CSV
Support:
Email
Dedicated Account Manager
Community Forum
Help Center
API Access
Quick Stats
CategoryCustomer Support
PlatformsWeb, API, Mobile
App StorePlay Store
Integrations30
User Base10K-100K
Launched2024
Setup TimeDays
VerifiedOct 2026
Company & Links
CompanyGorgias
Founded2015
Based inUnited States
Last major updateAug 2026
FundingSeries C · $104M
Funding rounds
1 round
Valuation
Est. Valuation $530M
Estimate · caplight.com
Revenue
Revenue $69.00M 2024
Estimate · sacra.com
DocumentationChangelog
LinkedInTwitter/XYouTube
All Features
AI Agent for customer experience
Unified omnichannel inbox
Native Shopify integration
In-conversation actions (cancel, discount, upsell)
300+ integrations (Recharge, Klaviyo, Yotpo)
Team collaboration and ticket management
Revenue attribution reporting
AI coaching for agents
Pricing Plans
Starter
$10/month
  • 50 tickets/month included
  • $0.40 per-ticket overage
  • 30 automated AI interactions
  • Monthly billing only
    • Basic
    $60/month
  • 300 tickets/month included
  • $0.40 per-ticket overage
  • 30 automated AI interactions
  • $50/month when billed annually
    • Most Popular
    Pro
    $360/month
  • 2,000 tickets/month included
  • $0.36 per-ticket overage
  • 190 automated AI interactions
  • Revenue analytics
  • $300/month when billed annually
    • Advanced
    $900/month
  • 5,000 tickets/month included
  • $0.36 per-ticket overage
  • 530 automated AI interactions
  • Dedicated team
  • $750/month when billed annually
    • Enterprise
    Custom/month
  • For teams over 5,000 conversations a month
  • Custom pricing - contact sales

    • Pricing verified from the vendor pricing page.

    User Reviews

    No reviews yet. Be the first to review!

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    Who It's For
    1 roles
    Customer Service Representatives
    Platform, Content & Languages
    4 content types
    1 languages
    TextEmailChatbotEnglish+4 more

    Output Languages

    English

    Content Types

    Text
    Email
    Chatbot
    Social Media

    Publishes to

    WhatsApp
    Instagram
    Facebook

    Accepts

    Text
    URL

    Produces

    Text
    Languages: English

    Frequently Asked Questions

    What can Gorgias AI do?

    Gorgias AI can: AI Agent for customer experience, Unified omnichannel inbox, Native Shopify integration, In-conversation actions (cancel, discount, upsell). Best for: Ecommerce brands seeking to automate routine customer support and drive sales.

    How much does Gorgias AI cost?

    Gorgias AI is a paid tool starting from $10/month.

    Is Gorgias AI free?

    No, Gorgias AI is a paid tool. Check the official pricing page for current plans.

    What makes Gorgias AI unique?

    Gorgias unifies AI and the helpdesk inbox in a single platform, allowing agents and automation to share context for faster, more accurate responses, unlike brands that bolt third-party AI onto a generic helpdesk. It is pre-trained on 1B+ conversations and understands ecommerce, Shopify data, and customer intent from day one.

    Does Gorgias AI have an API?

    Yes, Gorgias AI offers a public API for developers to integrate its capabilities into custom applications and workflows.

    What platforms does Gorgias AI support?

    Gorgias AI is available on web, API, and mobile.

    What languages does Gorgias AI support?

    Gorgias AI supports English.

    Does Gorgias AI work offline?

    No, Gorgias AI requires an active internet connection to function.

    Who is Gorgias AI for?

    Gorgias AI is designed for Ecommerce brands seeking to automate routine customer support and drive sales; Shopify brands needing deep integration with customer and order data; Customer service teams looking to unify communication channels and AI automation.