Alhena AI
AI-Powered Discovery, Shopping, and Support for Your E-Commerce Store
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Quick Answer
AIAlhena AI is a customer experience automation platform for e-commerce and consumer brands. It integrates with Shopify, Salesforce, and Zendesk to provide AI-driven chat, voice, and search capabilities. Best for fashion, beauty, and home furnishing brands looking to boost AI search visibility and conversion rates. Freemium pricing.
Alhena AI provides AI-powered discovery, shopping, and support agents for e-commerce stores, enhancing brand visibility in AI search engines and personalizing customer interactions. It offers solutions for customer service, sales, and review management, all while maintaining brand voice and accuracy. The platform integrates with existing helpdesk and e-commerce stacks, aiming to reduce costs and increase sales.
Alhena AI is a full agentic platform that not only replies but also acts, processing returns, updating orders, and triggering workflows end-to-end without human intervention. It guarantees hallucination-free responses by grounding every answer in verified data, preventing invented facts or brand slip-ups.
Decision Intelligence
Best For
AIType
Starting Price
$0/mo
Billing Cycle
Annual
Free Trial
No
Credit Card
Not Required
Free Plan
Yes
Dimension Scores
· 6.6 avgHow good it is, across universal quality axes
Task Scores
· 7.0 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →
- -Data export is not available on Free, Essentials, Growth, or Scale plans
- -Onboarding is not dedicated for Free, Essentials, Growth, or Scale plans
- -AI-only support for the Free plan
- -Manual AI training frequency for the Free plan
- -Limited conversation credits on lower-tier plans, with overage charges
- -Credits reset each billing cycle and do not roll over.
Salesforce Commerce Cloud — unified commerce platform powered by Agentforce
Shopify Magic — AI tools built into your ecommerce store
Helpdesk integration for customer support
Helpdesk integration for customer support
Helpdesk integration for customer support
Helpdesk integration for customer support
Helpdesk integration for customer support
Helpdesk integration for customer support
Auto-updated
Complexity
Company Size
Team Size
Skill Level
Deployment
Compliance audit trail
1 event- GDPR
Privacy Policy last updated
1yr ago · 2025-06-23 · source
The Model(s) Behind It
Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
Underlying Model Benchmarks
Third-party leaderboard scores for the AI model(s) powering this — including price & speed. These describe the underlying model, not the product's own metrics.
Performance
Median tokens/sec
Scores from official leaderboards or vendor-reported. Percentile is cross-benchmark normalized when populated by an aggregator. See methodology.
Pricing verified from the vendor pricing page.
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User Reviews
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages4 content types10 languagesTextAudioSocial MediaEnglishSpanish+19 more
Output Languages
Content Types
Publishes to
Accepts
Produces
Frequently Asked Questions
What can Alhena AI do?
Alhena AI can: AI-powered discovery in AI search engines (AEO & GEO), Personalized AI shopping assistant for product recommendations and upsells, Omnichannel AI support concierge for query resolution, Agentic capabilities for order management, returns, and appointments. Best for: E-commerce stores seeking to automate customer support and sales interactions.
How much does Alhena AI cost?
Alhena AI offers a free plan, with paid plans starting from $199 (billed annually).
Is Alhena AI free?
Alhena AI offers a free plan with limited features. Paid upgrades are available for advanced usage.
What makes Alhena AI unique?
Alhena AI is a full agentic platform that not only replies but also acts, processing returns, updating orders, and triggering workflows end-to-end without human intervention. It guarantees hallucination-free responses by grounding every answer in verified data, preventing invented facts or brand slip-ups.
Does Alhena AI have an API?
Yes, Alhena AI offers an API on its enterprise plan. Contact their sales team for access.
What platforms does Alhena AI support?
Alhena AI is available on web.
What languages does Alhena AI support?
Alhena AI supports 10 languages including English, Spanish, French, German, Portuguese, and more.
Who is Alhena AI for?
Alhena AI is designed for E-commerce stores seeking to automate customer support and sales interactions; Consumer brands aiming to improve AI search visibility and conversion rates; Businesses in travel & hospitality, fashion & apparel, sports & fitness, home furnishing, gardening & care, and beauty & skincare.
Trust Score
Excellent
Based on 15 data signals
Confidence: High
Reflects publicly available data, not an independent audit
Not yet checked
Some details are AI-generated estimates — verify with the vendor.
AI-generated estimate: Best For, Description, Limitations, Quick Answer, What Makes Unique
How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.