Salesforce Commerce Cloud

Salesforce Commerce Cloud

Verified
AI-Enhanced

Salesforce Commerce Cloud — unified commerce platform powered by Agentforce

GDPR
HIPAA
ISO 27001
Public status page
Instant deletion
+5
Last updated: Oct 20, 2026
Enterprise
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Quick Answer

Salesforce Commerce Cloud is an ecommerce platform that connects online storefronts, point of sale, order management and payments on one unified platform. It is powered by Agentforce, which helps teams with merchandising and customers with guided shopping. Best for B2B, B2C and D2C ecommerce businesses that want storefronts, order management and payments in one system. Pricing is not published; every Commerce edition is contact for pricing.

About Salesforce Commerce Cloud

Salesforce Commerce Cloud connects a business on one unified platform, from ecommerce and point of sale to order management. It is powered by Agentforce, Salesforce's AI, which helps teams with merchandising and helps customers with guided shopping. It serves B2B, B2C and D2C ecommerce businesses with digital storefronts, headless and composable commerce, order management and payments.

What Makes It Unique

Commerce Cloud connects B2C storefronts, B2B buying, order management, payments and point of sale on a single data foundation. Agentforce Guided Shopping speeds product discovery with visual product search, pulling the product catalog directly into a chat.

AI-extracted from public sources. May contain errors. Methodology · Report an error

Decision Intelligence

Best For

B2C ecommerce businesses selling to consumers
B2B companies selling to business buyers
D2C ecommerce brands
Retailers connecting in-store and online sales
Pricing Overview

Type

Enterprise

Free Trial

No

Credit Card

Not Required

Free Plan

No

Dimension Scores

· 6.0 avg

How good it is, across universal quality axes

Ease of Use5/10
Customization6/10
Support6/10
Integration6/10
Compliance & Data Protection5/10
Performance8/10
AI-scored from up to 37 public sources, reviewed by a person·High confidenceHow we score

Task Scores

· 7.2 avg

What it can do, per category it works in · showing 9 of 10 tasks scoring 5+

Product Listing9/10
Order Processing9/10
Inventory Management8/10
Recommendation Engine8/10
Multi Channel Selling8/10
Checkout Optimization8/10
Customer Analytics7/10
Pricing Optimization6/10
Shipping Integration6/10

Scores are AI-estimated from publicly available data — not an independent test or a verified user rating. How we rank →

Capabilities
Chat
Writing
Summarization
Automation
Agent
Data Analysis
File Upload
Categories
Ecommerce
Marketing General
Automation Agents
Customer Support
Sales CRM
Limitations
  • -Pricing is not published; every Commerce edition is listed as contact for pricing
Fit Score

Complexity

Intermediate

Company Size

Small
Medium
Enterprise

Target Team Size

Small Team
Large Team

Target Skill Level

Intermediate
Expert
Technical Specifications
SDK Available
MCP Compatible (unknown)
Team Features
Webhook Support (unknown)
Has Demo
Function Calling (unknown)
Sandbox Mode
Audit Logs
No Signup (unknown)
Works Offline
Requires Host App
Framework
MCP Server
Inference API
MCP transport:
STDIO
Authentication
Single Sign-On
Developer Access
API
Enterprise
SDK
commerce-sdk-isomorphic
JavaScript
→ Package
Sandbox
Login required
Deployment:
Cloud
Response time (est.):
Fast
Compliance, Privacy & Trust
GDPR: Stated by vendor
DPA
SOC 2: No info available
HIPAA: Stated by vendor
ISO 27001: Stated by vendor
ISO 42001: Stated by vendor
Privacy & data handling
Trains on user data: Unknown
Data retention: Until Deleted
Data deletion: Instant
Model isolation: Shared

Region restricted in:

Cuba
Iran
North Korea
Syria
Human review:
Recommended

The Model(s) Behind It

Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

Model Weight Availability
Closed API (no weights)
Training Data Provenance
Not disclosed
Relevant to EU AI Act Art. 53 / Annex XI (GPAI)
Integrations & Connections
11 connections
S
B
Y
A
+7
Botpress
Botpress

The AI-native customer support agent platform

Yotpo
Yotpo

Loyalty, reviews & AI visibility for ecommerce

Alhena AI
Alhena AI

AI-Powered Discovery, Shopping, and Support for Your E-Commerce Store

SL
SlackNative

Team communication and conversational data workflows

TA
TableauNative

Turn agentic analytics into actionable intelligence

MU
MuleSoftNative

Unified agent control plane for APIs and agents

CO
ContentfulNative

Headless CMS for structured content management

PA
PalmataNative

Improve AEO with content optimization

Auto-updated

Trust Score

90/100

Excellent

Based on 12 data signals

Confidence: High

Reflects publicly available data, not an independent audit

Compliance & Verified38/38
VerifiedYes
GDPRYes
ISO 27001/27701/42001Yes
HIPAAYes
Human ReviewYes
Operational25/25
Status PageYes
Data ResidencyUS, EU, UK, Australia, Japan
Reliability0/10

No published data

Market Proof10/10
Notable CustomersHumana, Fisher & Paykel, L'Oreal
Company17/17
Company ListedYes
Team Size10001+
User Base100M-500M
FundingPublic
Health—

Not yet checked

AI Governance & Regulatory Disclosures

Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.

EU AI Act Risk Tier
Unclassified
COPPA Compliance (US under-13)
Compliant

Switching & Migration

Migration Difficulty
Significant Effort
Data portable as:
CSV
JSON
Support:
Phone
Enterprise
API Access
Quick Stats
CategoryE-Commerce
PlatformsWeb, Mobile, API
Integrations8
User Base100M-500M
Setup TimeDays
VerifiedOct 2026
Company & Links
CompanySalesforce
Founded1999
Based inUnited States
FundingPublic
Documentation
LinkedInTwitter/X
All Features
B2C Commerce digital storefronts
B2B Commerce
Order Management with real-time omni-channel inventory and automated order routing
Mobile-first Modern Point of Sale
Composable and headless commerce storefronts
Salesforce Payments checkout
Agentforce Guided Shopping with visual product search in chat
Pricing Plans
Commerce Cloud B2C Premium
Custom
  • For businesses selling to consumers
  • 100 sites and 3,500 Price Books
  • Full Order Management
  • Personalization with Data Cloud Segments & Intelligence Dashboards
    • Commerce Cloud B2B Growth Edition
    Custom
  • For businesses selling to businesses
  • 6 B2B Storefronts
  • Order Management Lite
  • Analytics, Automation, & Segmentation
    • Salesforce Order Management Growth
    Custom
  • Complete Order Visibility & Order Support
  • Distributed Order Management
  • Omni-Channel Inventory Up to 50 Locations
    • Retail Cloud Point-of-Sale
    Custom
  • Starting at 25 Stores
  • Modern POS and Clienteling
  • Omni-channel Operations, Endless Aisle and Inventory Management
    • Salesforce Payments
    Custom
  • Express checkout with digital wallets
  • Fraud protection and authorization optimization
  • Bring Your Own Adyen account

    • Pricing verified from the vendor pricing page.

    User Reviews

    No reviews yet. Be the first to review!

    Alternatives

    Top Salesforce Commerce Cloud alternatives in the same category, ranked by quality.

    Yotpo

    Yotpo

    freemium

    Loyalty, reviews & AI visibility for ecommerce

    Nosto

    Nosto

    enterprise

    AI-powered ecommerce personalization

    Clerk.io

    Clerk.io

    paid

    Hire the AI Agent that gives your ecommerce an unfair advantage

    Rebuy AI

    Rebuy AI

    paid

    Ecommerce Personalization Platform for Shopify

    Hypotenuse AI

    Hypotenuse AI

    freemium

    AI-first PXM Platform for Ecommerce

    Octane AI

    Octane AI

    paid

    AI-powered product quiz platform for Shopify

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    Who It's For
    3 roles
    Market Research Analysts and Marketing SpecialistsMarketing ManagersPublic Relations Specialists
    Platform, Content & Languages
    3 content types
    11 languages
    TextEmailSocial MediaEnglishPortuguese+15 more

    Content Types

    Text
    Email
    Social Media

    Publishes to

    LinkedIn

    Accepts

    Text
    URL
    Document
    API

    Produces

    Text
    Document
    Languages: English, Portuguese, Spanish, German, French, Italian, Dutch, Swedish, Japanese, Korean, Chinese

    Frequently Asked Questions

    What can Salesforce Commerce Cloud do?

    Salesforce Commerce Cloud can: B2C Commerce digital storefronts, B2B Commerce, Order Management with real-time omni-channel inventory and automated order routing, Mobile-first Modern Point of Sale. Best for: B2C ecommerce businesses selling to consumers.

    How much does Salesforce Commerce Cloud cost?

    Salesforce Commerce Cloud uses enterprise pricing. Contact their sales team for a custom quote.

    Is Salesforce Commerce Cloud free?

    No, Salesforce Commerce Cloud is a paid tool. Pricing is custom — contact their sales team for a quote.

    What makes Salesforce Commerce Cloud unique?

    Commerce Cloud connects B2C storefronts, B2B buying, order management, payments and point of sale on a single data foundation. Agentforce Guided Shopping speeds product discovery with visual product search, pulling the product catalog directly into a chat.

    Does Salesforce Commerce Cloud have an API?

    Yes, Salesforce Commerce Cloud offers an API on its enterprise plan. Contact their sales team for access.

    What platforms does Salesforce Commerce Cloud support?

    Salesforce Commerce Cloud is available on web, mobile, and API.

    What languages does Salesforce Commerce Cloud support?

    Salesforce Commerce Cloud supports 11 languages including English, Portuguese, Spanish, German, French, and more.

    Does Salesforce Commerce Cloud work offline?

    No, Salesforce Commerce Cloud requires an active internet connection to function.

    Who is Salesforce Commerce Cloud for?

    Salesforce Commerce Cloud is designed for B2C ecommerce businesses selling to consumers; B2B companies selling to business buyers; D2C ecommerce brands.