Decagon AI
The AI concierge for every customer
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Quick Answer
Decagon sells an AI concierge that handles customer conversations across voice, chat and email from one intelligence layer. Teams describe agent behavior in plain English through Agent Operating Procedures rather than a configuration language, then validate changes with experiments, simulations and always-on QA. Published customer results include 70% chat and voice resolution, an 80% deflection rate, a 3x CSAT lift and 65% lower costs. Security spans RBAC, SSO, zero-data retention with LLM providers and PII redaction via Google DLP.
Decagon AI is an enterprise conversational AI platform that enables brands to build, optimize, and scale AI agents for customer service. It offers natural language Agent Operating Procedures (AOPs) for defining agent workflows and deployment across voice, chat, and email. Decagon provides live A/B testing, simulations at scale, always-on QA and insights and reporting to keep improving its agents.
Decagon's Agent Operating Procedures (AOPs) let teams define agent workflows in natural language instead of complex configuration languages, so updates to an agent don't require an engineering sprint or vendor ticket.
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Dimension Scores
· 5.1 avgHow good it is, across universal quality axes
Task Scores
· 7.0 avgWhat it can do, per category it works in · showing 9 of 10 tasks scoring 5+
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The AI Customer Concierge for complex companies
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Model details — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.
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Who It's For1 rolesCustomer Service Representatives
Job Roles
Platform, Content & Languages4 content types1 languagesTextChatbotAudioEnglish+5 more
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Frequently Asked Questions
What can Decagon AI do?
Decagon AI can: Natural language Agent Operating Procedures (AOPs), Omnichannel deployment (voice, chat, email), Live A/B testing for agent performance, Simulations and QA for agent behavior. Best for: Enterprise customer service teams modernizing support operations with AI agents.
How much does Decagon AI cost?
Decagon AI uses enterprise pricing. Contact their sales team for a custom quote.
Is Decagon AI free?
No, Decagon AI is a paid tool. Pricing is custom — contact their sales team for a quote.
What makes Decagon AI unique?
Decagon's Agent Operating Procedures (AOPs) let teams define agent workflows in natural language instead of complex configuration languages, so updates to an agent don't require an engineering sprint or vendor ticket.
What platforms does Decagon AI support?
Decagon AI is available on web.
What languages does Decagon AI support?
Decagon AI supports English.
Who is Decagon AI for?
Decagon AI is designed for Enterprise customer service teams modernizing support operations with AI agents; Large organizations seeking to unify customer experiences across voice, chat, and email channels; CX leaders aiming to reduce support costs and increase deflection rates with AI.
Trust Score
Excellent
Based on 14 data signals
Confidence: High
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How we source dataAI Governance & Regulatory Disclosures
Legally-sensitive fields — extracted from public vendor sources by our pipeline (AI extraction plus a source check) or admin-entered. Shown as claimed by the vendor; not independently audited by Intelloro.